Review these FAQs before calling TVS
Click on the links to reveal the Answer.
I signed up for a TVS membership but haven’t received an email yet.
- Check your junk mail. If it’s in there, move it to your inbox and follow directions. To move it to your inbox, right click on the TVS email, scroll down to Move and when a drop down menu appears, click on inbox. Or drag the email from your junk folder into your inbox. The email should now be in there.
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Check with the Landlord to verify that he/she entered the correct email. The landlord can change the email in his/her dashboard under the header Tenant. Send the landlord an email so that he/she might copy it.
I don’t remember my TVS password.
Go to Login in the top right hand corner of
tenantverification.com
and click on it. The screen will now ask for Registration email and TVS password. The link just below TVS password is ...
Can't find your TVS password? Click on it and retrieve your password.
I get an error code when requesting a Questionnaire.
There are only a few reasons why Experian can’t generate a questionnaire for you:
- You have submitted inaccurate personal information (Name, DOB, SSN, address). Be certain! Double check it.
- You don’t have a Consumer Credit File with Experian Credit Bureau because your credit file has been inactive for a long period of time.
- You don’t have a Consumer Credit File with Experian Credit Bureau because you have not applied for credit with a Credit Grantor who reports to Experian Credit Bureau. E.G. Bank, Credit Card Company, Utility Company, etc.
